Return Policy

K's Chimney / Fresh Air, Inc. Online Return Statement

The policies below are applicable to K's Chimney / Fresh Air, Inc. and other sites on the World Wide Web owned and operated by K's Chimney / Fresh Air, Inc..

1. If products received are damaged or have manufacturers defects, we will ship a replacement product or refund the purchase price of the product. Provided we are notified within 7 days from you receiving the product and after we receive the damaged product.
   
   
2. You will have to notify us through the customer service department with the following information:
   
   
   1. Order #
   2. Item #
   3. Total Cost
   4. Date of Sale
      
      
3. After step 2 is complete then we will issue a Damaged Call Tag and the delivery company who delivered your products will come to the Ship To: address, pick up the damaged item and ship it back to us.
   
   
4. After we receive the damaged package then we will ship a replacement product or refund your credit card or e-check account the purchase price of the product.