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How to return items

  1. If products received are damaged or have manufacturers defects, we will ship a replacement product or refund the purchase price of the product. Provided we are notified within 7 days from you receiving the product and after we receive the damaged product.

  2. You will have to notify us through the customer service department with the following information:

    1. Order #
    2. Item #
    3. Total Cost
    4. Date of Sale

  3. After step 2 is complete then we will issue a Damaged Call Tag and the delivery company who delivered your products will come to the Ship To: address, pick up the damaged item and ship it back to us.

  4. After we receive the damaged package then we will ship a replacement product or refund your credit card or e-check account the purchase price of the product.
Customer Support

Customer Testimony
01-31-01 I want to let you know that I really enjoy the solid cast iron Firebacks I recently purchaced from you. I placed one in each of my 3 fireplaces and can feel increased heat from all my fireplaces. The cast iron Safe-T-Boots do a great job holding

R Lee

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