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How to return items

  1. If products received are damaged or have manufacturers defects, we will ship a replacement product or refund the purchase price of the product. Provided we are notified within 7 days from you receiving the product and after we receive the damaged product.

  2. You will have to notify us through the customer service department with the following information:

    1. Order #
    2. Item #
    3. Total Cost
    4. Date of Sale

  3. After step 2 is complete then we will issue a Damaged Call Tag and the delivery company who delivered your products will come to the Ship To: address, pick up the damaged item and ship it back to us.

  4. After we receive the damaged package then we will ship a replacement product or refund your credit card or e-check account the purchase price of the product.
Customer Support

Customer Testimony
01-17-06 Finally I found the Class A Chimney system I was looking for. It was easy to install with the help of your experienced Tech support walking me thru the installation process. Thank you very much for a superfine product and saving me money on inst

DK

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